1. Who We Are
Vivid Coder is a web development subscription service based in Kerala, India. We provide unlimited web development services including WordPress, React, Next.js, eCommerce solutions, and custom web applications to clients worldwide.
For any privacy-related inquiries, you can contact us at hello@vividcoder.com.
2. Information We Collect
We collect information that you voluntarily provide when using our services, as well as information collected automatically when you visit our Website.
2.1 Information You Provide to Us
- Contact Information: Name, email address, and phone number when you book a call, subscribe to our services, or contact us via email.
- Account Information: Information related to your subscription, billing details, and communication preferences.
- Project Information: Details about your web development requests, including project specifications, files, credentials, and other materials you share through our Trello board or communication channels.
- Communication Data: Records of correspondence when you contact us for support, inquiries, or feedback.
2.2 Information Collected Automatically
- Device Information: Browser type, operating system, device type, and screen resolution.
- Log Data: IP address, pages visited, time spent on pages, referring URLs, and access timestamps.
- Cookies: We use essential cookies to ensure our website functions properly. See Section 7 for more details.
2.3 Information from Third-Party Services
- Cal.com: When you schedule a call through our booking system, Cal.com collects your name, email, and scheduling preferences.
- Trello: Project requests and related communications are managed through Trello boards.
- Payment Processors: Billing information is processed by secure third-party payment providers; we do not store your complete credit card details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our web development subscription services.
- Communication: To respond to your inquiries, provide support, send service updates, and share project deliverables.
- Billing: To process payments, manage subscriptions, and handle billing inquiries.
- Project Management: To manage your development requests through our Trello workflow system.
- Website Improvement: To analyze how visitors use our website and improve user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
We do not sell your personal information to third parties or use it for targeted advertising.
4. How We Share Your Information
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our business (e.g., Cal.com for scheduling, Trello for project management, payment processors for billing). These providers are contractually obligated to protect your information.
- Legal Requirements: When required by law, subpoena, court order, or to protect our rights, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your personal information becomes subject to a different privacy policy.
- With Your Consent: When you have given us explicit permission to share your information for a specific purpose.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption for all website communications
- Access controls limiting who can view your project data
- Regular security assessments of our systems and practices
- Secure third-party services with their own robust security measures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep any shared credentials confidential.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain processing of your personal information.
- Withdrawal of Consent: Withdraw consent where processing is based on your consent.
To exercise any of these rights, please contact us at hello@vividcoder.com. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for the website to function properly, including session management and security features.
- Analytics Cookies: Help us understand how visitors interact with our website to improve its functionality and content.
- Third-Party Cookies: Set by services we use, such as Google Fonts for typography and Cal.com for scheduling.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Third-Party Links and Services
Our website may contain links to third-party websites, including Cal.com (appointment scheduling), Trello (project management), and payment processing platforms. These third-party services have their own privacy policies. We encourage you to review their policies before providing your information. We are not responsible for the privacy practices of external websites or services.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Active Subscriptions: For the duration of your subscription and as needed to provide our services.
- After Cancellation: Project files and communications may be retained for up to 12 months to support any follow-up needs or disputes.
- Legal Requirements: As required by tax, legal, or regulatory obligations.
Upon request, we will delete your personal information unless we are legally required to retain it.
10. International Data Transfers
Vivid Coder is based in India and serves clients worldwide. Your information may be processed in India or in other countries where our service providers operate. By using our services, you consent to the transfer of your information to these locations.
We ensure that appropriate safeguards are in place when transferring data internationally, in compliance with applicable data protection laws.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@vividcoder.com, and we will take steps to delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you via email at least 14 days before the changes take effect.
Your continued use of our services after any changes indicates your acceptance of the updated policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: hello@vividcoder.com
We will respond to all privacy-related inquiries within 30 days.